At SFX COLLECTIBLES we've got your back!
Tell us, what would you like to do?
How are the International Shipping Charges calculated?
EXCHANGE : Contact us ASAP, and we will check if a replacement is available for you. If switching it isn’t possible, we can offer you a credit or a refund, no questions asked.
RETURN: You got it. Once the product is safely back in our Hong Kong warehouse, a refund of the product price will be processed quickly and returned using the same method as you made the payment (right to return within 14 days of delivery).
REFUND: Products that arrive with damages or manufacturing defects can be returned for a full refund, which includes all shipping costs.
Once we receive your information, we’ll contact you with the next steps as soon as we can - usually within 3/4 business days.
PRE ORDERS: If you are requesting a refund on a Pre Order item, if it is within 30 days of your order we can return 100% of your payment. However if it is after this time then 20% of the order, (not including shipping) will not be refunded, as at that point all orders will have been placed with the factory for production.
We will however look at any extenuating circumstances on its individual case.
Please keep in mind, all the above options will need to abide by the terms of our 14-day return policy.